PRIVACY POLICY
This privacy policy sets out the basis on which any personal data collected from you, or provided by you to us, is processed, shared or transmitted. This policy also applies if you contact us or we contact you about our services.
This privacy policy was last updated on 12th February 2021.
Personal data we collect
You may provide us with personal data (such as name and contact information, including email address or telephone number) when:
• you correspond with us by phone, e-mail or in person,
• you complete a request form on our website,
• you subscribe to our newsletter,
• you express interest in an exhibition event or a trade fair,
• you attend an event run by, or a trade fair attended by us, or
• you purchase a product from us.
When you browse our website, we may collect:
• Information on your online browsing behaviour
• Information about the devices you have used
• Information about your location to help identify your physical location
When you contact us or we contact you, we may collect:
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on and the links that you then visit on our website
• Details of such correspondence
When you purchase from us, we may collect:
• The following personal data : name, mailing, invoice and shipping address, telephone number, email address, your user name, password, user preferences connected to the products on sale on the website, payment information (such as your payment card number, expiration date and card security code)
This data is collected directly from users within the product purchase process on the www.weltonlondon.com website or via forms provided on the www.weltonlondon.com website and designed for this purpose.
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on and the links that you then visit on our website
• Details of such correspondence
The personal data that we collect from you is transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or our associated companies. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where do we store your personal data?
We store your personal data on the systems and services we use to help collect and manage the data we process. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your purchase, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.
How do we use your personal data?
We use the personal data that we hold:
• to provide products and services to you, such as fulfilling orders and processing payments, creating your account, maintaining your account, assisting with product selection and replenishment and managing current and past purchases,
• to provide you with information about our products, services and events,
• to carry out our obligations arising from any agreements entered into between yourself and us,
• to comply with any legal and/or regulatory obligations, and/or
• for security and identification purposes.
We may also use the personal data held about you to provide marketing information about other products, services and/or events that we offer of a nature similar to those that you have already purchased and/or enquired about.
We also use the personal data held about you to ensure that the content from our website is presented in the most effective manner for you and for the device you use to access it.
If you sign up to our newsletter or complete a form on our website, you are giving us permission to store data about you and interact with you to provide the information you requested. Contact can take place over the phone, email, by post or through social media.
• To help us better understand the information you would like to receive, you can always update your email marketing preferences.
• To unsubscribe from receiving future marketing emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all bulk correspondence, although you may receive emails from individuals.
Subject to applicable law, you have rights which govern and protect all your personal data which may be processed and collected by the website.
You have the right to access to receive details about the personal information we maintain about you, to update, to correct, to have the information deleted from our database.
You have the right to object to processing of your data if you present legitimate reasons. In the event of commercial prospecting, you can exercise the right to object without giving reasons. By processing, we mean any operation or set of operations relating to this data and whatever the procedure used.
We may take reasonable steps to verify your identity before granting access or making corrections.
Please contact us using the details below if you would like to be removed from ALL correspondence from us.
Cookies and similar technologies
We use cookies on our website and other services to distinguish you from other users. This helps us to improve our website and other services so that we can offer you the best possible experience when browsing our website or using our other services.
We may use third party web analytics services on this site, such as Google Analytics. The service provider that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyse how visitors use the site. These vendors may use cookies placed on this site (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyse our site visitors.
A cookie is a small file of letters and numbers that is stored in your browser or the hard drive of your computer or mobile device.
When you first connect, an explanatory banner will appear on your screen to inform you of the cookies used.
We are committed to ensuring that cookies are only stored once have accepted them or if you continue using this site.
However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. You can also clear the cookie cache in your browser to clear any cookies we may have stored on your device.
We would like to point out that use of certain functions of the website in particular, the online shop platform, is only possible if cookies are allowed.
Please note that other third parties, including advertising networks and providers of web analytics, may also use cookies over which we have no control.
Our website and other services may also contain links to and from the websites and services of other third parties. Please note that we are only responsible for your privacy in respect of our website and services and we advise that you check the relevant privacy policy of any third party site before submitting any personal data.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
By using this website, you agree to the processing of the data collected about you by Google in the way described above and for the aforementioned purposes.
Sharing personal data
We will never sell or trade your personal data to outside parties. This does not include information sharing with any associated companies or service providers who assist us in operating our website, conducting our business or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law.
We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we would use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.
Where do we store your personal data?
We store your personal data on the systems and services we use to help collect and manage the data we process. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your purchase, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.
How do we keep your personal data secure?
Our website and other services use encryption to protect your personal data. Any information we transmit via the internet, including our email communications, are encrypted while in transit. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or other services over networks that we do not control. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We also expect you to use strict procedures and security to prevent unauthorised access to your personal data. If we have supplied you with the ability to set a password to access any part of our website, or any other service which have provided to you or help you manage, then you are responsible for keeping this password secure. Use a unique, secure password and do not share your password with anyone. Where it is available you should always use two-factor authentication to protect your personal data.
You can exercise your rights under the GDPR at any time by contacting us via our website Contact Form
We reserve the right to change this policy at any time. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Website. Please check back regularly to keep informed of updates.